Parents and tutors
If you opened your account yourself, as a parent or as a tutor, you can delete it at any time from inside the portal.
- Sign in to MySchoolPortal.
- Open Delete account. It is on the Change password page, under the key button at the top of every page.
- Type DELETE and your password, then press Delete my account.
The account is deleted straight away and you are signed out.
Sign in to delete your account
What is deleted
- Your name, email address, phone number and password.
- For parents: your link to your children at school, your address and emergency contact. The school is told, so it can update its records.
- For tutors: your tutor profile, photo, weekly hours, payout wallet, and the documents you sent with your application.
- Your notifications and your sign-in on every device.
What is kept
- Payments and past tutoring sessions, with your name and contact details removed. The law requires us to keep payment records for six years for tax and audit.
- Messages you sent stay with the people who received them, shown as from a deleted user.
Before deleting, finish or cancel any tutoring session still booked. Tutors should be paid for sessions they taught first, so the money can reach their wallet.
Teachers, learners and school administrators
Your school created your account and keeps it with the school's records. Ask your school administrator to remove it. A school administrator who wants to close the school's account can contact us.
If you cannot sign in
Reset your password with Recovery on the sign-in page, or email support@myschoolportal.org from the email address on the account, or call +233549151522. We check that the request comes from the account owner, then delete the account within 30 days.