Agreement
These terms apply to everyone who uses MySchoolPortal (https://myschoolportal.org), run by MySchoolPortal. By creating an account, applying, booking or paying through the platform you agree to them and to the Privacy Policy. If you use MySchoolPortal for a school, you confirm you may accept these terms for it.
School accounts
- A school joins after the platform team approves its application. The school is responsible for the accuracy of what it records, for having the right to record its learners' and staff's data, and for telling parents how it is used.
- The school administrator controls staff accounts and parent links, and must remove access for people who leave.
- Subscription fees are set by plan and payable as agreed with the platform team. We may suspend a school whose fees are overdue, after notice.
Your account
Keep your password private and use your own account. You are responsible for what is done with it. Tell your school or the platform team at once if you think someone else has used it.
Acceptable use
You must not:
- use the platform for anything unlawful, or to harass, threaten or deceive anyone;
- look at, copy or share records you are not entitled to see;
- upload material you do not have the right to share, including books in the library;
- send SMS or email that is unrelated to the school or that people did not expect;
- try to get around security, overload the service, or copy it.
We may suspend an account that breaks these rules.
Payments
- Fees paid online go through Paystack. A school fee payment is a payment to the school, which issues the receipt and handles any refund.
- SMS credit and homework helper questions are prepaid, do not expire, and are not refundable once used.
- Tutoring sessions are paid in advance. A parent who cancels at least 24 hours before a session, or whose tutor cancels, is refunded in full. Problems with a session can be reported within seven days, before the tutor is paid.
- A parent can also request a tutor without choosing one. The request is paid first and offered to free licensed tutors one at a time; each has 15 minutes to accept. If no tutor accepts, or the parent cancels before one does, the payment is refunded in full. Once a tutor accepts, the request becomes a normal booking under the rules above.
Licensed tutors
Tutors are independent and are not employed by MySchoolPortal. We check each tutor's NTC licence and documents before listing them, but parents choose and supervise tutoring sessions. The platform keeps a commission from each paid session and pays the rest to the tutor.
AI features
The homework helper and the website chat use artificial intelligence. They can make mistakes; check important facts with a teacher or the platform team. The homework helper guides learners instead of giving answers, and teachers can read its conversations.
Your content
Schools own the records they keep on MySchoolPortal and can download them. You give us permission to store and process what you upload only to run the service for you.
Availability
We work to keep MySchoolPortal running and backed up, but it may be unavailable at times for maintenance or reasons outside our control. We may change or improve features, and will tell schools before removing any they rely on.
Liability
The platform is provided as it is. As far as Ghanaian law allows, MySchoolPortal is not liable for indirect losses, and our total liability to a school is limited to the fees it paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Ending use
A school can close its account at any time; its data is handled as the Privacy Policy describes. We may end access for serious or repeated breaches of these terms.
Law and contact
These terms are governed by the laws of the Republic of Ghana, and disputes go to the courts of Ghana. We may update these terms and will post changes here with a new date. To ask about this, email support@myschoolportal.org, or call +233549151522.